OUR WORK
Process automation in the assets management department
Company
Top 3 service center companies in Bucharest
Location
Romania/Bucharest
Duration
4 months
Problem:
Fastkets was requested by a service center in Bucharest to automate the process of managing fixed assets.
The company managed the accounting activity for 28 countries, each country requesting a report in the native language. Thus, it was necessary to hire staff who knew the language without having another necessary specialization (accounting, technique, etc.).
There were also cases where a single employee was responsible for liaising with several countries, with information coming from multiple sources and having similar priorities, leading to staff overload. Due to this situation, 3 days a month were reserved for closing the accounting situation and the company often found itself in the situation of not complying with its SLA compared to partners in other countries.
Solution:
The first step in the solution was to standardize the process at the company and customer level.
After the process was standardized, the final technical solution for its automation was a mixed one, developed in the UiPath platform, as follows:
- Creating fixed asset templates for each country in the native language, thus facilitating the work of the Asset Management department.
- Assigning a robot for each activity, including 3 main robots, each orchestrating automated sub-processes based on SAP transactions.
- A robot for reporting at the end of the working day, the document containing information about the posted assets and compliance with the SLA.
Benefits:
The main benefits brought to the client
- Reducing the costs of contracting human resources for this department by 25,000 euros / person / year (specialized in one language)
- The process has become error free
- Compliance with the ALS and reduction of costs caused by penalties
- Daily updated overview of the entire process
- Improving the relationship with stakeholders